Frequently Asked Questions
QUESTIONS? START HERE.
Everything you need to know about Thorough Beauty, our handmade skincare products, ingredients, ordering, delivery, and more.
Can’t find the answer you’re looking for? We’re always happy to help.
About Thorough Beauty
What is Thorough Beauty?
Thorough Beauty is a small Belizean plant-based skincare brand inspired by a personal journey. Our products are created with care using thoughtfully selected ingredients, including plants and botanicals found in Belize.
Why did you create Thorough Beauty?
Thorough Beauty began from my personal need to find skincare that worked for my own skin. What started as more than 14 years of researching, experimenting, and creating products for myself eventually grew into a skincare line that I could share with family, friends, and others.
What does the name “Thorough Beauty” mean?
The name represents the thorough care and dedication that went into creating my products. I wanted to take the time to research, experiment, test, and refine each formula to meet my own needs before sharing them with others.
Our Products
Are Thorough Beauty products natural?
We focus on plant-based ingredients and thoughtfully selected oils, butters, botanicals, and other ingredients. Each product has its own ingredient list, which we encourage you to review before purchasing.
Are your products made in Belize?
Yes. Thorough Beauty products are handmade in Belize.
What makes Thorough Beauty different?
Our products come from a personal journey and years of research, experimentation, and testing. We also listen to our customers and their experiences to help guide the products we create and improve.
Are your products suitable for sensitive skin?
Our products are created with gentle skincare in mind. However, everyone’s skin is different. We recommend reviewing the ingredients and doing a small patch test before using a new product, especially if you have sensitive skin or known allergies.
How should I know which product is right for me?
Every product has information about its ingredients, purpose, and recommended use. If you are unsure which product may suit your needs, contact us and we will be happy to help you choose based on your skincare concerns.
Can I use Thorough Beauty products if I have a skin condition?
Our products are cosmetic skincare products and are not intended to diagnose, treat, or cure medical conditions. If you have a diagnosed skin condition or are under medical care, speak with your healthcare professional before introducing new skincare products.
Ingredients & Safety
Where do you get your ingredients?
We use a combination of plants and botanicals found in Belize along with carefully selected oils, butters, and other cosmetic ingredients.
Do you test your products?
Products are developed through research, experimentation, and personal use, with feedback from family and friends helping us refine our formulas.
Do you use essential oils?
Some Thorough Beauty products contain essential oils, while others do not. Please check the individual product’s ingredient list before purchasing.
What if I am allergic to an ingredient?
Please review the complete ingredient list before using any product. If you have a known allergy or are uncertain about an ingredient, contact us before purchasing.
Should I do a patch test?
Yes. We recommend applying a small amount to a small area of skin first and observing how your skin responds before using a new product more widely.
Ordering & Purchasing
Where can I buy Thorough Beauty products?
You can purchase our products through our website and our available sales channels. We also participate in pop-up shops and markets throughout Belize.
Do you accept online orders?
Yes. You can place orders through our website. Please follow the ordering and payment instructions provided at checkout.
Do you offer wholesale?
Yes. We welcome inquiries from businesses interested in carrying Thorough Beauty products. Contact us for wholesale information.
Can I contact you before placing an order?
Absolutely. We encourage customers to reach out with questions about products, ingredients, or choosing skincare.
Shipping & Delivery
Do you deliver within Belize?
Yes, delivery options are available within Belize. Delivery fees and availability may vary depending on your location.
How long will my order take to arrive?
Processing and delivery times may vary depending on the product, order size, and delivery location. Your order confirmation will provide the applicable details.
Are your products environmentally conscious?
We strive to make thoughtful choices for the environment, including using plants found in Belize, reducing unnecessary water and energy use where possible, and working toward greater use of glass packaging.
Do you listen to customer feedback?
Yes. Customer experiences are an important part of our journey. We want to hear about your skincare concerns, what you love, and what you would like to see us create.
Can I suggest a product?
Absolutely! Tell us what you are looking for. Your experience may inspire us to research and develop something new.
Our Commitment
Are your products environmentally conscious?
We strive to make thoughtful choices for the environment, including using plants found in Belize, reducing unnecessary water and energy use where possible, and working toward greater use of glass packaging.
Do you listen to customer feedback?
Yes. Customer experiences are an important part of our journey. We want to hear about your skincare concerns, what you love, and what you would like to see us create.
Can I suggest a product?
Absolutely! Tell us what you are looking for. Your experience may inspire us to research and develop something new.
Follow us
Send Us a Message
Complete the form below and tell us how we can help.