Returns Policy

Return & Refund Policy

At Thorough Beauty, we want you to feel confident when purchasing our products. Because our products are skincare and personal-care items, we take product safety and quality seriously.

Returns

We accept returns for eligible products when the product:

• Arrives damaged or defective
• Is incorrect or different from what was ordered
• Has a problem that occurred before it reached the customer

Please contact us within 7 days of receiving your order if you believe there is a problem.

To help us resolve the issue quickly, please provide your order information and clear photos of the product and packaging.

 

Products That Cannot Be Returned

For product safety and quality reasons, we generally cannot accept returns of products that have been:

• Opened or used
• Applied to the skin
• Altered or tampered with
• Returned without the original packaging

We also cannot accept returns simply because a customer does not like the scent, texture, or personal experience with a product after it has been opened or used.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

We may request photographs of the product, packaging, and shipping materials so that we can understand what happened and determine the appropriate solution.

Depending on the situation, we may offer a replacement, exchange, refund, or another appropriate resolution.

Refunds

If a refund is approved, we will explain the refund process and applicable timeframe.

Refunds will be made using the available payment method or another agreed method where appropriate.

Please note that original delivery fees may not be refundable unless the issue was caused by an error on our part or applicable law requires otherwise.

Allergies & Skin Sensitivity

Please review the ingredients listed for each product before purchasing. If you have known allergies, sensitivities, or a diagnosed skin condition, we recommend consulting with an appropriate healthcare professional before using a new skincare product.

We encourage customers to perform a small patch test before using a new product more widely.

An allergic reaction or individual sensitivity does not automatically mean that a product is defective.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request, but orders that have already been processed, prepared, or shipped may not be able to be cancelled.

Our Commitment

We want every customer to have a positive experience with Thorough Beauty. If you have a concern about your order or product, please contact us first so we can understand what happened and work with you toward a fair resolution.

Questions about a return?

Contact Thorough Beauty through our website, WhatsApp, or social media.